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The advantage of Klutch is the ability to combine a comprehensive company knowledge base with canned replies so your team is always informed.ġ4 Customer Service Response Templates 2. Pages contain “what’s to know” about your company and its processes like sales playbooks or internal customer support guides. Pages are where you put important company information that you can easily share with other colleagues. Pages are the backbone of every company’s knowledge repository. Klutch’s canned replies are combined with a company wiki that allows you to capture your team’s knowledge. Klutch offers a lot of functionality in a single extension.

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The ability to quickly copy responses will save you and your team hours and hours of manual email writing and typing work, especially for sales and customer support teams that tend to send out several emails of the same kind during the day. Instead of the various members of your team using different responses in customer interactions, with Klutch they will all have access to the same ones. Access Klutch anywhere and anytime using their Chrome extension and Gmail plugin.Ĭanned responses is the part of Klutch that lets you create and share canned replies with colleagues and teams. Klutch is an organizational knowledge management and canned response app that will make sure your company’s knowledge is available anywhere.Ĭreate pages for long-form company knowledge and responses for short, copyable canned replies.

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We’ve written a whole guide about how to create canned responses in Gmail using Google Workspace’s built-in features. And if you use Google Workspace or Gmail, you may not need a third-party tool at all. Here are 9 of the best Chrome extensions that you can use to help automate and share your canned responses. The best canned response Chrome extensions Your team can work faster and smarter without sacrificing quality. It reduces the chances of human error in your emails because you are using a template that has already been edited and proofread. Every reply will be the same and customers will be treated to the same experience. Using canned responses promotes consistency in the way that your support reps are answering customer questions.

Canned replies can be written in a conversational, friendly manner, so customers won’t feel like they’re communicating with a robot. Many common customer questions are repetitive and can benefit from templates that your service reps can use to quickly manufacture replies.

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The best part? You can do it all right inside your Gmail inbox!įree Trial The importance of canned responsesĬanned responses enable your customer support team to reply much faster to customer queries. With Keeping, you can manage your canned replies, but also assign, prioritize, and track all of your customer support email. Support reps can make the most of Chrome extension canned responses to reply to common customer queries in seconds that would otherwise take several minutes to compose a message.īefore we jump into our list, we’d be remiss if we didn’t mention that Keeping does a lot more than just canned responses. So how can customer service departments get faster at replying to customers when they are inundated with requests, and teams aren’t getting any bigger? Of course, every customer deserves the utmost care and attention, but that personal touch has to be balanced with speed of response, since 12% of customers rate their number one frustration with customer service as “lack of speed”. Unfortunately, that’s not the reality facing customer support teams. Wouldn’t it be wonderful if we could reply to every customer question personally?